Salim, J., K. Onggie, and K. Garcia. “Implementasi Service Strategy ITIL V3 Pada Sektor Perbankan Di Indonesia”. JDMIS: Journal of Data Mining and Information Systems, vol. 2, no. 1, Feb. 2024, pp. 17-25, doi:10.54259/jdmis.v2i1.1599.