JDMIS: Journal of Data Mining and Information Systems https://journal.yp3a.org/index.php/jdmis <table style="height: 50px; vertical-align: middle; border-bottom: 3px solid #ffffff; background-color: #804904; width: 100%; border: 0px solid black; box-shadow: 1px 1px 5px 2px;" border="0" width="100%" rules="none"> <tbody> <tr> <td width="190" height="90"><img src="https://journal.yp3a.org/public/site/images/jefri/cover-jurnal-jdmis.jpg" alt="" width="1519" height="2000" /></td> <td> <table class="data" border="0" width="100%"> <tbody> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Journal Title</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">JDMIS</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Subjects</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">Journal of Data Mining and Information Systems</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Language</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">Indonesia and English</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">e-ISSN</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">2986-3473</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">p-ISSN</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">2986-5271</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Frequency</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">2 issues per year (February and August)</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Publisher </span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">Yayasan Pendidikan Penelitian Pengabdian Algero</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">DOI </span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><a href="https://doi.org/10.54259/jdmis"><span style="color: #000000;"><span style="color: #ffffff;">doi.org/10.54259/jdmis</span></span></a></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Citation Analysis</span></strong> </td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><a href="https://scholar.google.com/citations?user=ImnlTB8AAAAJ&amp;hl=id" target="_blank" rel="noopener"><span style="color: #000000;"><span style="color: #ffffff;">Google Scholar</span></span></a></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Editor-in-chief</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">Jefri Junifer Pangaribuan, S.Kom., M.TI</span></td> </tr> <tr valign="top"> <td width="30%"><strong><span style="color: #ffffff;">Email</span></strong></td> <td><span style="color: #ffffff;">:</span></td> <td width="70%"><span style="color: #ffffff;">jurnal.jdmis@gmail.com</span></td> </tr> </tbody> </table> </td> </tr> </tbody> </table> <p align="justify">Journal of Data Mining and Information Systems (JDMIS) is intended as a medium for scientific studies of research results, thoughts, and critical-analytic studies regarding research in the field of computer science and technology, including Information Technology, Informatics Management, Data Mining, and Information Systems. It is part of the spirit of disseminating knowledge resulting from research and thoughts for the service of the wider community. In addition, it serves as a reference source for academics in Computer Science and Information Technology.</p> <p align="justify">JDMIS publishes papers regularly two times a year, namely in February and August. All publications in JDMIS are open, allowing articles to be freely available online without a subscription.</p> Yayasan Pendidikan Penelitian Pengabdian Algero en-US JDMIS: Journal of Data Mining and Information Systems 2986-5271 <p>Authors who publish with this journal agree to the following terms:</p> <ol> <li class="show">Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under <a href="http://creativecommons.org/licenses/by/4.0/" rel="license">Creative Commons Attribution 4.0 International License</a> that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.</li> <li class="show">Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.</li> <li class="show">Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to <a href="http://opcit.eprints.org/oacitation-biblio.html" rel="license">The Effect of Open Access</a>).</li> </ol> Penerapan Information Technology Infrastructure Library di Perusahaan Persero https://journal.yp3a.org/index.php/jdmis/article/view/1597 <p><em>Along with the times, many companies implement IT governance to create effectiveness and efficiency that can grow the company to become faster and bigger. The purpose of this paperwork is to find out the weaknesses and strengths regarding the implementation of IT governance, as well as lessons learned from PT Pos Indonesia Balikpapan City, PT Telkomsel, and PT PLN. The use of methods and data collection in making paperwork is through qualitative analysis and library research. From the research results, it can be stated that service quality is an important thing in these state-owned companies because it can affect customer satisfaction and requires the Information Technology Infrastructure Library version 3.0 (ITILv3) framework in evaluating or managing IT services effectively and efficiently.</em></p> Carissa Chandra Christopher Alexander Chai Gilbert Januar Simwim Ade Maulana Copyright (c) 2023 Carissa Chandra, Christopher Alexander Chai, Gilbert Januar Simwim, Ade Maulana https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 2 1 1 8 10.54259/jdmis.v2i1.1597 Penerapan Enterprise Architecture untuk Integrasi Sistem Informasi Pendidikan: Studi Literatur https://journal.yp3a.org/index.php/jdmis/article/view/1879 <div><em><span lang="EN-US">Education is one of the fields that plays a significant role in the development of individuals and society. In some educational institutions, there are still issues, such as challenges in managing student data, lack of educator performance, and others. Therefore, the implementation of information technology has a profound impact on improving the management of university and school systems. Each educational institution should have standards to enhance business agreements and strategies. Enterprise Architecture can be utilized by schools and universities to facilitate the student admission process through the implementation of various systems. The results of the journal evaluation show that the majority of research studies use TOGAF (The Open Group Architecture Framework) as a framework to generate an Enterprise Architecture blueprint that can be utilized for integrating information systems, thus demonstrating that the implementation of enterprise architecture can influence the improvement of business process efficiency in the education sector. Additionally, there are differences in frameworks among previous studies, such as the utilization of Enterprise Architecture Planning and Federal Enterprise Architecture Framework. Each research journal also presents certain strengths and weaknesses, such as the ineffectiveness of including required cost estimates, among others.</span></em></div> Angeline Friska Loren Jacky Angelo Sully Tania Copyright (c) 2023 Angeline, Friska Loren, Jacky Angelo, Sully Tania, Ade Maulana https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 2 1 9 16 10.54259/jdmis.v2i1.1879 Implementasi Service Strategy ITIL V3 Pada Sektor Perbankan di Indonesia https://journal.yp3a.org/index.php/jdmis/article/view/1599 <p><em>C</em><em>ompanies that develops</em><em> in</em><em> technology </em><em>are</em><em> that operates in the banking sector. The banking companies used to compare the service</em><em> strategy</em><em> are Bank Bapas 6</em><em>9</em><em>, Bank XYZ, and Bank Mandiri Taspen. The research was carried out by using data collection methods based on literature studies and analyzing them based on ITIL guidelines regarding service strategy. Bank</em><em> Bapas</em><em> has used the ITIL V3 framework with a service strategy domain, while XYZ Bank has conducted an evaluation using the ITIL V3 framework with service transition</em> <em>and service</em> <em>operation domain, and Bank Mandiri has used stages in service strategy, namely IT</em> <em>service portfolio, in its development. The results at Bank Bapas reveal that the services used are good and only need periodic maintenance, while at Bank XYZ it shows that IT has been implemented properly and refers to clear and actual procedures, while at Bank Mandiri the </em><em>output</em><em> obtained would result in a catalog IT service using service</em> <em>charter for the logistics. The results of the comparison </em><em>between</em><em> three journals prove that only a few differences are found</em><em>,</em><em> because in the use of service strategy, the majority </em><em>output is</em><em> the same in </em><em>solving</em><em> problems in the company.</em></p> Jodie Salim Karen Onggie Kelvin Garcia Copyright (c) 2023 Jodie Salim, Karen Onggie, Kelvin Garcia https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 2 1 17 25 10.54259/jdmis.v2i1.1599 Sentimen Komentar Universitas Pelita Harapan Pada TikTok Menggunakan Metode K-Nearest Neighbor https://journal.yp3a.org/index.php/jdmis/article/view/2418 <p><em>In the evolving digital era, social media, particularly TikTok, has become a pivotal platform for information sharing and communication, including by educational institutions such as Universitas Pelita Harapan (UPH). The use of TikTok at UPH has generated diverse comments that require effective management, prompting this research to develop sentiment by using the K-Nearest Neighbor (KNN) algorithm. This study aims to address two main issues: analyzing the accuracy of the K-Nearest Neighbor algorithm in sentiment of comment sentences and measuring the performance of the K-Nearest Neighbor algorithm in calculating analysis results on comment sentences. This research employs the KNN method with a dataset of 1213 entries from 2021 to 2023 containing keywords related to UPH from TikTok platform content. The study is managed and conducted on Google Colab using the Python programming language. Based on the results of training and testing data, an accuracy of 91% is obtained, with precision at 93%, recall at 91%, and an f-1 score of 92%. From the performance of the KNN algorithm, it can be concluded that the KNN method can classify sentiment in comments</em></p> Robert Wijaya Albert Suwandhi Copyright (c) 2024 Robert Wijaya, Albert Suwandhi https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 2 1 26 36 10.54259/jdmis.v2i1.2418 Manajemen Layanan Teknologi Informasi pada Domain Service Operation di Perguruan Tinggi yang ada di Indonesia https://journal.yp3a.org/index.php/jdmis/article/view/1613 <p><em>The use of information technology which is increasingly developing in increasing effectiveness, especially at tertiary institutions in Indonesia is very useful. In academics, the use of this technology helps tertiary institutions in dealing with a problem that is in it. But there are several factors to a problem in the use and management of information technology. This can be overcome by implementing an Information Technology Infrastructure Library Version 3 framework. Management is carried out in the service operation domain due to the high constrained focus on that domain. There are differences in each tertiary institution analyzed using this framework. Significant differences in each college with each research method used to create a descriptive. Assessment and recommendations are different techniques for each college in a result of the journal. There is a discovery in determining the answer at each stage of higher education research. The results obtained at each tertiary institution are different for each indicator or process in the service operation.</em></p> Brian Albert Calvin Tantono Derick Chainatra Marcello Stevin Halim Nicholas Dickson Copyright (c) 2024 Brian Albert, Calvin Tantono, Derick Chainatra, Marcello Stevin Halim, Nicholas Dickson https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 2 1 37 42 10.54259/jdmis.v2i1.1613 Perancangan Sistem Informasi Kedai Kopi Menggunakan Metode Rapid Application Development (RAD) https://journal.yp3a.org/index.php/jdmis/article/view/2422 <p class="Text" style="text-indent: 21.25pt; line-height: normal;"><em>The development and speed of information technology in the industrial revolution 4.0 requires companies or business people to switch to using systems that are able to work together and collaborate between technology and human resources. Current technological developments also have an impact on MSME business actors, especially culinary. For example, coffee shop, usually in the ordering process, coffee shops still use a manual ordering process. In this process, customers who come in must enter, order and immediately pay manually. This is of course risky for the company because the data could be lost or damaged. This problem occurs because there is no system that can support the ordering process, manage incoming data, market and introduce the product to reach the wider community. Customers sometimes find it difficult to get the latest updated information regarding available menus and the ordering and payment process. For this reason, an information system is needed so that problems can be resolved. With the Rapid Application Development (RAD) approach, the coffee shop information system can be developed relatively quickly and produce a system that suits your needs. This web-based coffee shop information system has the features that coffee shop entrepreneurs need to run their business effectively and efficiently and makes ordering and payment easier for customers. Apart from that, the test results using black-box testing produced a score of 100%, this means that the features contained in the system are in accordance with requirements</em><em>.</em></p> Valian Yoga Pudya Ardhana Copyright (c) 2024 Valian Yoga Pudya Ardhana https://creativecommons.org/licenses/by/4.0 2024-02-05 2024-02-05 2 1 43 49 10.54259/jdmis.v2i1.2422