MAUFIRA, R. PENGARUH KUALIATAS PELAYANAN DAN LAYANAN TERHADAP LOYALITAS PENGUNJUNG HOTEL SARTIKA KUTACANE. MANABIS: Jurnal Manajemen dan Bisnis, [S. l.], v. 1, n. 1, p. 31–41, 2022. DOI: 10.54259/manabis.v1i1.581. Disponível em: https://journal.yp3a.org/index.php/manabis/article/view/581. Acesso em: 2 may. 2026.