Studi Pengalaman Pengguna pada Aplikasi Telemedicine Halodoc: Temuan dan Rekomendasi
DOI:
https://doi.org/10.54259/satesi.v4i2.3312Keywords:
Telemedicine, Halodoc, User Experience Questionnaire, User Experience, Mobile Application EvaluationAbstract
Telemedicine is an online medical service that allows users to receive treatment or health consultations without needing to visit healthcare facilities in person. One of the popular platforms providing this service is Halodoc. On this platform, users can consult with doctors via chat, make hospital appointments with partner facilities, purchase medications, check lab results, and receive health updates. This study aims to evaluate the user experience of the Halodoc application using the User Experience Questionnaire (UEQ) method. Data collection was conducted through a questionnaire distributed via Google Forms to facilitate participation. A total of 200 participants were involved in this study. The evaluation was based on six UEQ dimensions: Attractiveness, Efficiency, Perspicuity, Dependability, Stimulation, and Novelty. The evaluation results show that the Halodoc application received a score of -1.04 on the Attractiveness dimension (negative), 1.29 on Efficiency (positive), 0.28 on Perspicuity (positive), -1.10 on Dependability (negative), 1.51 on Stimulation (positive), and 0.92 on Novelty (positive). Based on these results, it can be concluded that overall, Halodoc provides a "Good" user experience, although there are some areas for improvement, particularly in the Attractiveness and Dependability dimensions.
Downloads
References
G. G. Sari and W. Wirman, “Telemedicine sebagai Media Konsultasi Kesehatan di Masa Pandemic COVID 19 di Indonesia,” Jurnal Komunikasi, vol. 15, no. 1, pp. 43–54, Jun. 2021, doi: 10.21107/ilkom.v15i1.10181.
Z. Alfaruqy and I. Irwansyah, “Aplikasi Halodoc sebagai Bentuk dari Konstruksi Sosial dalam Media Baru di Masa Pandemik Covid 19,” Syntax Literate: Jurnal Ilmiah Indonesia, vol. 7, no. 2, p. 2835, Feb. 2022, doi: 10.36418/syntax-literate.v7i2.6379.
S. R. Henim and R. P. Sari, “Evaluasi User Experience Sistem Informasi Akademik Mahasiswa pada Perguruan Tinggi Menggunakan User Experience Questionnaire,” Jurnal Komputer Terapan, vol. 6, no. 1, pp. 69–78, May 2020, doi: 10.35143/jkt.v6i1.3582.
I. P. Wilujeng, H. D. Wahyudi, R. Fitri, and A. R. Sungkar, “The Effect of Mobile Advertising on Purchase Intention through Advertising Value and Flow Experience on Smartphone Users,” Dinasti International Journal of Management Science, vol. 5, no. 3, pp. 643–654, Feb. 2024, doi: 10.31933/dijms.v5i3.2319.
M. A. Satriajaya, H. M. Az-Zahra, and R. I. Rokhmawati, “Evaluasi Usability dan Perbaikan Antarmuka Pengguna Situs Web VEDC/P4TK BOE Malang Menggunakan Questionnaire For User Interface Satisfaction (QUIS) dan Pendekatan Human-Centered Design,” Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer, vol. 3, no. 1, pp. 1107–1113, Jan. 2019.
K. Christianto, A. Chakir, J. F. Andry, F. Adikara, L. Liliana, and J. Felicia, “Modeling User Experience in Delivery Applications Using the Design Thinking Method and System Usability Scale,” Volume 20, Issue 7, Pages 722 - 729, vol. 20, no. 7, pp. 722–729, 2024, doi: 10.3844/jcssp.2024.722.729.
A. K. Darmawan, M. Bhanu Setyawan, A. F. Cobantoro, F. Masykur, A. Anwari, and T. Yulianto, “Knowledge Management System Analysis of Smart Regency Mobile-Apps Service with Software Usability Measurement Inventory (SUMI) Approach,” in 2021 International Conference on ICT for Smart Society (ICISS), IEEE, Aug. 2021, pp. 1–6. doi: 10.1109/ICISS53185.2021.9533212.
A. A. Masruroh, R. Juita, and B. Pangaribuan, “Analisis Kepuasan Penggguna Pada Layanan Aplikasi Mobile Jaminan Kesehatan Nasional (JKN) Menggunakan Metode User Experience Questionnaire (UEQ),” INFORMAL: Informatics Journal, vol. 8, no. 2, p. 143, Aug. 2023, doi: 10.19184/isj.v8i2.38011.
A. Putri and A. D. Indriyanti, “Evaluasi Usability Aplikasi BTN Mobile dengan Metode User Experience Questionnaire dan Heuristic Evaluation,” Journal of Emerging Information System and Business Intelligence (JEISBI), vol. 3, no. 2, pp. 49–59, May 2022, [Online]. Available: https://ejournal.unesa.ac.id/index.php/JEISBI/article/view/46226
A. Suryani and E. Herianti, “Purposive Sampling Technique and Ordinary Least Square Analysis: Investigating the Relationship Between Managerial Overconfidence, Transfer Pricing and Tax Management in Indonesian Stock Exchange-Listed Firms,” International Journal of Professional Business Review: Int. J. Prof.Bus. Rev., ISSN 2525-3654, ISSN-e 2525-3654, Vol. 8, No. 8, 2023 (Ejemplar dedicado a: Continuous publication; e02907), vol. 8, no. 8, p. 22, 2023, doi: 10.26668/businessreview/2023.v8i8.2684.
S. Mavish, H. J. Christanto, and S. A. Sutresno, “Analisis dan Redesign Aplikasi M-Paspor dengan Metode Design Thinking untuk Peningkatan Usability dan Pengalaman Pengguna,” Journal of Information System Research (JOSH), vol. 5, no. 4, pp. 947–958, Jul. 2024, doi: 10.47065/JOSH.V5I4.5447.
K. A. N. Imania and S. H. Bariah, “Rancangan Pengembangan Instrumen Penilaian Pembelajaran Berbasis Daring,” Petik: Jurnal Pendidikan Teknologi Informasi Dan Komunikasi, vol. 5, no. 1, pp. 31–47, Mar. 2019, [Online]. Available: https://journal.institutpendidikan.ac.id/index.php/petik/article/view/1534
S. Y. Kusumastuti, Nurhayati, A. Faisal, D. H. Rahayu, and Hartini, Metode Penelitian Kuantitatif : Panduan Lengkap Penulisan untuk Karya Ilmiah Terbaik. Jambi: PT. Sonpedia Publishing Indonesia, 2024. [Online]. Available: https://books.google.co.id/books?id=A8MdEQAAQBAJ
L. Anggraini, E. S. Astuti, and A. Prasetya, “Faktor-Faktor yang Mempengaruhi Employee Engagement Generasi Y (Studi Pada Karyawan PT Unilever Indonesia Tbk - Surabaya),” Jurnal Administrasi Bisnis S1 Universitas Brawijaya, vol. 37, no. 2, pp. 183–191, 2016.
D. Risqiwati, A. D. Wibawa, E. S. Pane, W. R. Islamiyah, A. E. Tyas, and M. H. Purnomo, “Feature Selection for EEG-Based Fatigue Analysis Using Pearson Correlation,” Proceedings - 2020 International Seminar on Intelligent Technology and Its Application: Humanification of Reliable Intelligent Systems, ISITIA 2020, pp. 164–169, Jul. 2020, doi: 10.1109/ISITIA49792.2020.9163760.
M. Amirrudin, K. Nasution, and S. Supahar, “Effect of Variability on Cronbach Alpha Reliability in Research Practice,” Jurnal Matematika, Statistika dan Komputasi, vol. 17, no. 2, pp. 223–230, Dec. 2020, doi: 10.20956/jmsk.v17i2.11655.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Wenripin Chandra, Mirza Ilhami, Suminar Ariwibowo, Riche Riche, Segar Napitupulu
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
