Analisis Kesuksesan Website Pondok pesantren Al Kamal Kebumen Menggunakan Model DeLone & McLean
DOI:
https://doi.org/10.54259/satesi.v5i2.5535Keywords:
Islamic Boarding School Website, Information System Evaluation, DeLone and McLean Model, Digital Services, Information System SuccessAbstract
The website of Pondok Pesantren Al-Kamal Kebumen serves as a medium for delivering information and providing pesantren services. However, its utilization remains suboptimal due to limited content updates, which has led to low visitor interest. Despite this, the website continues to make a positive contribution by expanding communication reach, facilitating information access, and enhancing transparency in pesantren activities. This study aims to evaluate the website's success level using the DeLone and McLean Model (2003), which includes six dimensions: system quality, information quality, service quality, use, user satisfaction, and net benefit. A descriptive quantitative method was employed through the distribution of a 4-point Likert scale questionnaire to 210 student respondents. The data were then analyzed using Structural Equation Modelling (SEM) based on Partial Least Square (PLS). The results show that out of nine hypotheses tested, six were accepted and three were rejected. Service quality and system quality significantly influence both use and user satisfaction. Use also has a significant effect on user satisfaction, while user satisfaction significantly affects net benefit. However, information quality does not significantly affect use or user satisfaction, and use does not significantly affect net benefit. Overall, the website's success level falls into the moderate category, with the R-square value for the net benefit variable at 42.5%. These findings indicate that a portion of the benefits perceived by users can be explained through the research model, although other external factors beyond the model also have an influence.
Downloads
References
Muslim, T. A. Tarigan, H. H. Mangkuanom, A. Pratama, and M. Aulia, “Transformasi Digital : Dampak Dan Tantangan Teknologi Informasi Di Era Modern,” J. Kreasi Rakyat, vol. 2, pp. 36–43, 2024.
M. Danuri, “Perkembangan Dan Transformasi Teknologi Digital,” J. Ilm. INFOKAM (Informasi Komput. Akunt. Dan Manaj., vol. 15, no. 2, pp. 116–123, 2020.
Asosiasi Penyelenggara Jasa Internet Indonesia, “APJII : Jumlah Pengguna Internet Indonesia Tembus 221 Juta Orang,” Asosiasi Penyelenggara Jasa Internet Indonesia (APJII). Accessed: Nov. 10, 2024. [Online]. Available: https://apjii.or.id/berita/d/apjii-jumlah-pengguna-internet-indonesia-tembus-221-juta-orang
A. A Fauzi et al., Pemanfaatan Teknologi Informasi Di berbagai Sektor Pada Masa Society 5.0. PT., no. January. Sonpedia Publishing Indonesia, 2023.
Republik Indonesia, Undang-undang Republik Indonesia Nomor 20 Tahun 2003 tentang Sistem Pendidikan Nasional. 2003. [Online]. Available: https://peraturan.bpk.go.id/Details/43920/uu-no-20-tahun-
C. Wang, M. Zhang, A. Sesunan, and L. Yolanda, Peran Teknologi Dalam Transformasi Pendidikan Di Indonesia. 2023. [Online]. Available: https://www.kemdikbud.go.id/main/files/download/9d18462daed4a78
P. P. AL Kamal, “Sekilas Pondok Pesantren Al Kamal.” Accessed: Feb. 12, 2025. [Online]. Available: https://ppalkamalgombong.ac.id/
W. H. DeLone and E. R. McLean, “The DeLone and McLean model of information systems success: A ten-year update,” J. Manag. Inf. Syst., vol. 19, no. 4, pp. 9–30, 2003, doi: 10.1080/07421222.2003.11045748.
S. Ramadhan, N. Safitri, and S. Setiawan, “Model Kesuksesan Sistem Informasi Delone Dan Mclean Terhadap Sistem Informasi Akademik Pada Universitas Bina Insani,” Inf. Manag. Educ. Professinal J. Inf. Manag., vol. 5, no. 2, p. 85, 2021, doi: 10.51211/imbi.v5i2.1562.
A. C. Kalew et al., “Analisis Kepuasan Pengguna terhadap Layanan Google Forms sebagai Media Survei Online di Kota Samarinda,” vol. 1, no. 2, pp. 129–134, 2022.
Nizwar, C. C Tousalwa, and T. A waelauruw, “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pengguna Jasa Penyeberangan Rute Waiprit-Hunimua,” J. Adm. Terap., vol. 3, no. 1, pp. 147–158, 2024.
M. C. Padu, A. A Bouty, and A. Zakaria, “Evaluasi Keberhasilan Sistem Informasi Akademik Terpadu ( SIAT ) di Universitas Negeri Gorontalo Menggunakan Metode DeLone dan McLean,” Diffus. J. Syst. Inf. Tech., vol. 4, no. 5, pp. 144–153, 2024.
F. denis Karya and nur amilia Saputri indah, “Pengaruh Model Delone and Mclean Terhadap kepuasan Pengguna Pada Pengguna APlikasi OVO di Surabaya,” Natl. Conf. UMMAH unisa, vol. 11, no. 1, pp. 1–14, 2020, [Online]. Available: http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_Sistem_Pembentungan_Terpusat_Strategi_Melestar
N. fadilah Amin, S. Garancang, and A. Kamaluddin, “Konsep Utama Populasi Dan Sampel Dalam Penelitian,” J. Pilar J. Kaji. Islam Kontemporer, vol. 14, no. 1, pp. 15–31, 2023, doi: 10.21070/2017/978-979-3401-73-7.
C. Pratama, N. R. Dzakiyullah, A. Ratnasari, and A. A. Harahap, “Analisis Kualitas Website Universitas Alma Ata Menggunakan Pendekatan WebQual 4.0,” J. Tekno Kompak, vol. 19, no. 1, pp. 121–133, 2025, [Online]. Available: https://ejurnal.teknokrat.ac.id/index.php/teknokompak/article/view/4502/1611
U. K. Sari, H. J. Setyadi, and P. P. Widagdo, “Evaluasi Kesuksesan Sistem Informasi Terpadu Layanan Prodi (SIPLO) Menggunakan Model Delone Dan Mclean Pada Fakultas Teknik Universitas Mulawarman,” Adopsi Teknol. dan Sist. Inf., vol. 2, no. 1, pp. 48–58, 2023, doi: 10.30872/atasi.v2i1.536.
A. fathul Kair, Magito, didin hikmah Perkasa, siti annisa Wahdiniawati, and wenny desty Febrian, “Pengaruh kecerdasan Emosional, Kompetisi Dan Budaya Organiasi Terhadap Kepuasan Kerja Pada Yayasan pengembangan Potensi Sumber Daya Pertahanan,” J. Price Ekon. dan Akuntasi, vol. 02, no. 01, pp. 47–59, 2023, [Online]. Available: https://ejournal.seaninstitute.or.id/index.php/jecoa/article/view/2585
I. I. Dewi, R. J. Michel, and D. A. Puspitarini, “Pengaruh Kualitas Produk terhadap Loyalitas Dengan Mediasi Kepuasan Pelanggan Pada Toko Prima Freshmart Cirebon,” Jurnla Maneksi Manajement Ekon. Dan Akunt., vol. 11, no. 1, pp. 314–321, 2022, [Online]. Available: https://ejournal-polnam.ac.id/index.php/JurnalManeksi/article/view/1080
S. R. Mulyani, Metodologi Penelitian. Widina Bhakti Persada Bandung, 2021. [Online]. Available: https://repository.penerbitwidina.com/publications/337809/metodologi-penelitian
S. Nurhalizah, G. Kholijah, and U. Jambi, “Analisis Structural Equation Modeling Partial Least Square pada Kinerja Pegawai PT.Bank Pembangunan Daerah Jambi,” IJAS Indones. J. Appl. Stat., vol. 6, no. 2, pp. 125–135, 2023, [Online]. Available: https://jurnal.uns.ac.id/ijas/article/view/78921/44991
R. Y. D. Mardiah Poni Fatma, “Using the Technology Acceptance Model in Understanding the Behavioral,” J. Ilm. Manaj., vol. 11, no. 4, 2023.
E. Rosita, W. Hidayat, and W. Yuliani, “Uji validitas dan reliabilitas kuesioner perilaku prososial,” FOKUS ; Kaji. Bimbing. konseling Dalam Pendidik., vol. 4, no. 4, pp. 279–284, 2021.
R. A. Utami and Kussudyarsana, “Analisis Efektifitas Kampanye Pemasaran Storytellin Pada Platform Azarine Cosmetic Untuk Meningkatkan Brand Image Dan Brand Trusht Sebagai Mediasi Terhadap Niat Pembelian Konsumen,” J. Akunt. dan Pajak, vol. 24, no. 02, pp. 1–6, 2024, [Online]. Available: https://www.jurnal.stie-aas.ac.id/index.php/jap/article/view/12524
S. Wahyuni et al., “Analisis Strategi Pengembangan Kota Pintar (Smart City) di Kota Bandung,” J. Stud. Islam dan Hum., vol. 4, no. 1, pp. 45–62, 2023.
A. alifatus Sa’adah, D. Fakhriyana, and Hersugondo, “Identifikasi Pola Perilaku Remaja Dengan Path Analysis,” J. Gaussian J. Stat. Undip, vol. 12, pp. 499–508, 2024, doi: 10.14710/J.GAUSS.12.4.499-508.
N. A. Debora, S. Dian, and N. Siahaan, “Pengaruh Media Sosial Instagram, Kreativitas Dan Lokasi Usaha Terhadap Keberhasilan Usaha Rumah Buket & Balon Di Kecamatan Medan Tembung,” Jurnl Ekon. Revolusioner, vol. 7, no. 9, pp. 60–74, 2024.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Fani Dwi Fikasari, Eko Setiawan, Asti Ratnasari, Yanuar Wicaksono
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
