Peningkatan Intensi Anak Magang untuk Bekerja di Hotel Aryaduta Medan
DOI:
https://doi.org/10.54259/pakmas.v5i1.4129Keywords:
Intern Students, Hospitality Industry, Intention To Work, Increased IntentionAbstract
The hospitality industry is growing rapidly, driven by global tourism and increasing service demand. The rapid growth of the tourism industry has also encouraged the emergence of tourism schools that aim to produce skilled workers in this field. However, only 30% of tourism and hospitality school graduates work in the industry. Most graduates are not interested in pursuing a career in the hospitality industry after they complete their internship program or graduate from college. This PKM aims for the leaders of the Aryaduta Medan Hotel department to better understand: (1) things that cause graduates to be uninterested in pursuing a career in the hospitality industry (2) ways to increase the intention of interns to pursue a career in the hospitality industry. To achieve this goal, the resource person collaborated with Hotel Aryaduta Medan in the seminar “Increasing the Intention of Interns to Work at Hotel Aryaduta Medan” to explain this. The seminar will begin with a presentation session by the resource person, followed by a focus group discussion session, and close with a conclusion and recommendations session. Based on the results of the focus group discussion, it was found that the causes of the low intention of interns to work in the hospitality industry were their personality did not match the work culture at the hotel, overtime hours, and lack of balance between personal life and work. Hotel management is advised to conduct a feedback questionnaire to better understand the personality and challenges faced by interns. Management as practitioners could collaborate with schools to provide a preview of works at a hotel in one or several lecture sessions. Management is also advised to reduce overtime hours and provide a proportional workload for interns.
Downloads
References
Ahamad, F., Saini, G. K., & Jawahar, I. M. (2023). Interactive influence of work–life balance benefits, employee recommendation, and job attributes on employer attractiveness and job pursuit intentions: two experiments. Asian Business and Management, 22(4), 1215–1242. https://doi.org/10.1057/s41291-022-00184-4
Belhassen, Y., Caton, K., & Vahaba, C. (2020). Boot camps, bugs, and dreams: Metaphor analysis of internship experiences in the hospitality industry. Journal of Hospitality, Leisure, Sport and Tourism Education, 27. https://doi.org/10.1016/j.jhlste.2019.100228
Bhalla, A., & Dawra, S. (2020). Factors influencing students’ career intention in hospitality industry: A review. BULMIM Journal of Management and Research.
BPS. (2023). Statistik hotel dan akomodasi lainnya di Indonesia 2023. BPS RI.
Chang, S., & Tse, E. C. Y. (2015). Understanding the Initial Career Decisions of Hospitality Graduates in Hong Kong: Quantitative and Qualitative Evidence. Journal of Hospitality and Tourism Research, 39(1), 57–74. https://doi.org/10.1177/1096348012461544
Hsu, O., & Hiltebrand, U. (2019). The Young Hoteliers Summit Presents Discovering the mindset of future leaders in the hospitality talent market.
Irwansyah Rezeki, S. R., Dharmawan, D., Azlina, Y., Purwanti, & Kespandiar, T. (2024). Analysis of The Influence of Promotion Through Digital Marketing and Effectiveness of Marketing Communication on Customer Decisions in Hospitality Industry. Jurnal Informasi Dan Teknologi, 1–6. https://doi.org/10.60083/jidt.v6i2.521
Pariwisata, K., Ekonomi, D., Badan Pariwisata, K. /, & Ri, K. (2022). STATISTIK TENAGA KERJA PARIWISATA DAN EKONOMI KREATIF 2018-2021.
Shu, E., & Ronny Edward, Y. (2023). Work-Life Balance as the Outcome of Boundary Management among Hotel Employees: The Moderating Role of Goal-Self Concordance. JITHOR, 6(2). https://doi.org/10.17509/jith
Song, Z., & Chathoth, P. K. (2008). Career Choice Goals: The Contribution of Vocational Interests, Contextual Support, and Contextual Barrier. Journal of China Tourism Research, 4(1), 98–123. https://doi.org/10.1080/19388160802099923
Spence, M. (1973). Job Market Signaling. In Source: The Quarterly Journal of Economics (Vol. 87, Issue 3).
Turner, A. (2015). Generation Z: Technology and social interest. The Journal of Individual Psychology, 71(2), 103–113.
Yunn Ying, H. (2021). HOSPITALITY STUDENTS WORKING INTENTION IN THE HOSPITALITY INDUSTRY: A CASE STUDY IN BERJAYA UNIVERSITY COLLEGE MALAYSIA. https://doi.org/10.5281/zenodo.4495056
Zhang, R., & Eringa, K. (2022). Predicting hospitality management students’ intention to enter employment in the hospitality industry on graduation: a person–environment fit perspective. Research in Hospitality Management, 12(2), 103–113. https://doi.org/10.1080/22243534.2022.2133164
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Efin Shu

This work is licensed under a Creative Commons Attribution 4.0 International License.