Peningkatan UX Melalui Perancangan dan Pengujian Sistem Pembelajaran Digital Berbasis Buku menggunakan Design Thinking
DOI:
https://doi.org/10.54259/satesi.v5i2.5372Kata Kunci:
User Experience, Design Thinking, Heatmap Analysis, System Usability Scale, Digital LearningAbstrak
Pengalaman pengguna (UX) merupakan aspek penting dalam pengembangan sistem pembelajaran digital. Penelitian ini bertujuan untuk merancang prototipe sistem pembelajaran digital berbasis buku menggunakan metode Design Thinking guna meningkatkan pengalaman pengguna. Proses dilakukan melalui lima tahapan: empati, merumuskan masalah, menggagas ide, membuat prototipe, dan pengujian. Data dikumpulkan melalui wawancara, kuesioner, dan observasi terhadap mahasiswa, dosen, dan penerbit. Evaluasi dilakukan dengan System Usability Scale (SUS) dan analisis heatmap untuk mengukur kemudahan penggunaan dan perilaku interaksi pengguna. Prototipe yang dikembangkan mengintegrasikan pembelian buku digital menggunakan kode voucher serta fitur pembelajaran kolaboratif seperti grup kelas dan materi tambahan dari dosen. Hasil pengujian menunjukkan skor SUS di atas ambang batas 68, yang menandakan sistem memiliki tingkat usability yang baik. Analisis heatmap memperlihatkan bahwa pengguna aktif berinteraksi dengan elemen-elemen utama seperti navigasi dan konten. Penelitian ini menunjukkan bahwa pendekatan Design Thinking efektif dalam menghasilkan sistem pembelajaran digital berbasis buku yang sesuai dengan kebutuhan pengguna. Sistem ini tidak hanya mendukung distribusi konten, tetapi juga menciptakan pengalaman belajar yang lebih menyenangkan, interaktif, dan kolaboratif.
Unduhan
Referensi
H. B. Santoso, M. Schrepp, L. M. Hasani, R. Fitriansyah, and A. Setyanto, “The use of User Experience Questionnaire Plus (UEQ+) for cross-cultural UX research: evaluating Zoom and Learn Quran Tajwid as online learning tools,” Heliyon, vol. 8, no. 11, 2022, doi: 10.1016/j.heliyon.2022.e11748.
O. Fayez, B. Ozfidan, and H. Ismail, “The Praxis of User Experience (UX) in the Design of Undergraduate Online Classes: Framing the Perceptions of Engineering and Social Sciences Students,” Sustainability, vol. 15, no. 4, p. 3300, Feb. 2023, doi: 10.3390/su15043300.
B. Mostefai, T. Boutefara, N. Bousbia, A. Balla, S. Dhelim, and A. Hammia, “Enhancing user experience in e-learning systems: A new user-centric RESTful web services approach,” Comput. Hum. Behav. Reports, vol. 18, no. January, p. 100643, 2025, doi: 10.1016/j.chbr.2025.100643.
M. Griffith and C. Lechuga-Jimenez, “Design Thinking in Higher Education Case Studies: Disciplinary Contrasts between Cultural Heritage and Language and Technology,” Educ. Sci., vol. 14, no. 1, 2024, doi: 10.3390/educsci14010090.
L. F. Alvarado, “Design thinking as an active teaching methodology in higher education: a systematic review,” Front. Educ., vol. 10, no. March, 2025, doi: 10.3389/feduc.2025.1462938.
E. Ediyanto, Z. Zulkipli, A. Sunandar, and M. M. Yunus, Triangulation in Educational Research: A Literature Review, no. Icemt 2024. Atlantis Press SARL, 2025.
M. Hyzy, R. Bond, M. Mulvenna, and L. Bai, “System Usability Scale Benchmarking for Digital Health Apps : Corresponding Author :,” vol. 10, pp. 1–11, doi: 10.2196/37290.
M. Hyzy et al., “System Usability Scale Benchmarking for Digital Health Apps: Meta-analysis,” JMIR mHealth uHealth, vol. 10, no. 8, pp. 1–11, 2022, doi: 10.2196/37290.
J. H. Kim, Y. H. Bae, S. S. Kim, M. Lee, and S. H. Ho, “Formative Usability Evaluation of a Three-Way Digital Healthcare System for the People with Disabilities and Their Caregivers: A Cross-Sectional Study,” Healthc., vol. 10, no. 11, 2022, doi: 10.3390/healthcare10112325.
F. Davila, F. Paz, and A. Moquillaza, “Usage and Application of Heatmap Visualizations on Usability User Testing: A Systematic Literature Review,” Lect. Notes Comput. Sci. (including Subser. Lect. Notes Artif. Intell. Lect. Notes Bioinformatics), vol. 14032 LNCS, no. July, pp. 3–17, 2023, doi: 10.1007/978-3-031-35702-2_1.
Dian Arlupi Utami and Rohmi Nur Utami, “Rancangan Inovasi Penyimpanan Arsip Berbasis Website di Kantor Konsultan Pajak Erwin Nur Kurotin,” Formosa J. Comput. Inf. Sci., vol. 1, no. 1, pp. 51–78, 2022, doi: 10.55927/fjcis.v1i1.468.
R. I. Sianturi, S. Suryatiningsih, P. Aji, and B. Preciosa, “User Experience Satisfaction Analysis of the CLEIN Plastic Bottle Waste Saving Mobile Application,” Procedia Comput. Sci., vol. 245, no. C, pp. 934–942, 2024, doi: 10.1016/j.procs.2024.10.321.
D. Siwiec, B. Gajdzik, R. Gawlik, R. Wolniak, and A. Pacana, “Jo u rn l P re ro of,” J. Open Innov. Technol. Mark. Complex., p. 100480, 2025, doi: 10.1016/j.joitmc.2025.100480.
S. Charles, “Design Thinking, a Novel Approach for an Effective and Improved Educational System–A Review,” Int. J. Prof. Dev. Learn. Learn., vol. 4, no. 1, p. ep2205, Apr. 2022, doi: 10.30935/ijpdll/12010.
W. Leal Filho et al., “Design thinking for sustainable development: A bibliometric analysis and case study research,” J. Clean. Prod., vol. 455, no. June 2023, p. 142285, 2024, doi: 10.1016/j.jclepro.2024.142285.
J. Arkedis et al., “Can transparency and accountability programs improve health? Experimental evidence from Indonesia and Tanzania,” World Dev., vol. 142, 2021, doi: 10.1016/j.worlddev.2020.105369.
W. Li, X. Zhang, H. Gao, J. Gui, X. Yang, and J. Yang, “Developing positive design with innovative thinking framework: A design pedagogical approach to enhance subjective well-being,” Heliyon, vol. 10, no. 23, p. e39342, 2024, doi: 10.1016/j.heliyon.2024.e39342.
J. Jylhä, “Visual Heatmaps in User Experience Design,” 2024.
K. Słomska-Przech, T. Panecki, and W. Pokojski, “Heat maps: Perfect maps for quick reading? comparing usability of heat maps with different levels of generalization,” ISPRS Int. J. Geo-Information, vol. 10, no. 8, 2021, doi: 10.3390/ijgi10080562.
O. Suria, “A Statistical Analysis of System Usability Scale (SUS) Evaluations in Online Learning Platform,” J. Inf. Syst. Informatics, vol. 6, no. 2, pp. 992–1007, 2024, doi: 10.51519/journalisi.v6i2.750.
R. Mardhatillah, “Implementasi Metode Design Thinking Dalam Perancangan Prototype Ui/Ux Aplikasi E-Event,” pp. 1–104, 2022.
S. Hahn-Goldberg et al., “Tool development to improve medication information transfer to patients during transitions of care: A participatory action research and design thinking methodology approach,” Res. Soc. Adm. Pharm., vol. 18, no. 1, pp. 2170–2177, 2022, doi: 10.1016/j.sapharm.2021.04.002.
B. P. Dicya and T. Tranggono, “Usability Testing of Industrial Engineering UPNVJT Website Using Eye Tracking and System Usability Scale,” Sinkron, vol. 8, no. 3, pp. 1480–1494, 2024, doi: 10.33395/sinkron.v8i3.13765.
L. B. Andersen et al., “Infrastructuring digital literacy in K-12 education: A national case study,” Int. J. Child-Computer Interact., vol. 42, no. October, 2024, doi: 10.1016/j.ijcci.2024.100697.
I. Yorgun, R. Egel, L. Lamers, and B. Kuhlenkötter, “An approach inspired by Design Thinking methodologies to improve the company-wide collaboration applied in a Hydrogen Electrolyzer project,” Procedia CIRP, vol. 119, pp. 1097–1102, 2023, doi: 10.1016/j.procir.2023.02.182.
W. Ijassi, D. Evrard, and P. Zwolinski, “Development of a circularity design methodology for urban factories based on systemic thinking and stakeholders engagement,” Sustain. Prod. Consum., vol. 46, no. December 2023, pp. 600–616, 2024, doi: 10.1016/j.spc.2024.02.031.
Y. Yudhanto, E. H. Pratisto, F. A. Purnomo, T. N. Hidayat, N. A. Haqimi, and O. D. W. Ardhi, “Design and Development Museum Ticketing System (MTS) with Design Thinking Method,” Procedia Comput. Sci., vol. 234, no. 2023, pp. 1212–1219, 2024, doi: 10.1016/j.procs.2024.03.117.
F. Febiri, M. I. Gariba, M. Hub, and R. Provaznikova, “The synergy between human factors, public digitalization and public administration in the European context,” J. Open Innov. Technol. Mark. Complex., vol. 10, no. 4, p. 100424, 2024, doi: 10.1016/j.joitmc.2024.100424.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2025 Dian Ayu Cahyani, Irma Santikarama, Sigit Anggoro
Artikel ini berlisensi Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under Creative Commons Attribution 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (Refer to The Effect of Open Access).
