Analisis Faktor yang Berhubungan dengan Kepuasan Kerja Tenaga Kesehatan Non PNS di Puskesmas Aceh Selatan
DOI:
https://doi.org/10.54259/sehatrakyat.v5i2.7632Keywords:
Job Satisfaction, Non-Civil Servant Health Workers, Salary, Dual Workload, Fatigue, Career UncertaintyAbstract
Job satisfaction among non-civil servant (non-PNS) health workers plays a crucial role in determining the quality of primary health services at community health centers. However, various challenges such as inadequate salary, dual workload, work fatigue, interpersonal relationships, and career uncertainty may influence job satisfaction levels. This study aimed to analyze factors associated with job satisfaction among non-PNS health workers at Primary Health Centers in Aceh Selatan in 2025. This research used a quantitative approach with a cross-sectional design involving 86 respondents selected through total sampling from six health centers. Data were collected using structured questionnaires and analyzed using Chi-Square and Fisher’s Exact Test at a 95% confidence level. The results showed that most respondents reported inadequate salary, high dual workload, work fatigue, and high career uncertainty. More than half of respondents were dissatisfied with their jobs. Statistical analysis indicated that salary, dual workload, work fatigue, and career uncertainty were significantly associated with job satisfaction (p<0.05), while interpersonal relationships were not significantly related. These findings highlight the importance of improving compensation systems, workload management, fatigue prevention, and career clarity to enhance job satisfaction and health service quality.
Downloads
References
Abdullah, A., et al. (2022). Pengaruh kepuasan kerja terhadap kinerja tenaga kesehatan.
Badaruddin, B., Surianto, S., Fatmasari, F., & Id, A. (2024). Work-life balance and professional development: Their impact on employee performance. Paradoks Jurnal Ilmu Ekonomi, 7(4). https://doi.org/10.57178/paradoks.v7i4.986
Basalamah, F., et al. (2021). Pengaruh kelelahan kerja, stres kerja, motivasi kerja, dan beban kerja terhadap kinerja perawat di RSUD Kota Makassar. https://doi.org/10.53690/ihj.v1i02.33
Chen, Q., Chen, M., Lo, C. K. M., Chan, K. L., & Ip, P. (2022). Stress in balancing work and family among working parents in Hong Kong. International Journal of Environmental Research and Public Health, 19(9). https://doi.org/10.3390/ijerph19095589
Fernemark, H., Karlsson, N., Skagerström, J., Seing, I., Karlsson, E., Brulin, E., & Nilsen, P. (2024). Psychosocial work environment in Swedish primary healthcare: a cross-sectional survey of physicians’ job satisfaction, turnover intention, social support, leadership climate and change fatigue. Human Resources for Health, 22(1). https://doi.org/10.1186/s12960-024-00955-4
Fyfe-Mija, C., Coad, C., & Williams, C. (2024). The four pillars model of health in all policies.
Hadi, M. (2025). Breaking news: Meski hujan deras, ribuan honorer nakes tetap gelar aksi di Gedung DPRK Aceh Selatan. Serambinews.com.
Hariyoko, Y., Jehaut, Y. D., Susiantoro, A., & Id, A. (2021). Efektivitas pelayanan kesehatan masyarakat oleh puskesmas di Kabupaten Manggarai. https://doi.org/10.32834/gg.v17i2.346
Hastuti, E., & Rahman, A. N. (2024). Pengaruh employee burnout terhadap kepuasan kerja karyawan di Rumah Sakit Jiwa (RSJ) Sambang Lihum, 7(2). https://journal.univetbantara.ac.id/index.php/jmiak-rekammedis/article/view/5411
Hendrik. (2025). Di bawah guyuran hujan, ribuan honorer nakes demo kantor DPRK Aceh Selatan. Waspada.id.
Karaferis, K., et al. (2022). Teori kepuasan kerja tenaga kesehatan.
Kementerian Kesehatan Republik Indonesia. (2022). Peraturan menteri kesehatan Republik Indonesia.
Kude, A. L., et al. (2023). Seiko: Journal of management & business, 6(2), 215–226.
Lu, H., Zhao, Y., & While, A. (2019). Job satisfaction among hospital nurses: A literature review. International Journal of Nursing Studies, 94, 21–31. https://doi.org/10.1016/j.ijnurstu.2019.01.011
Mirojialtim, A. W., Umar, Z., Ardan, M., et al. (2025). Analisis pengaruh hubungan interpersonal terhadap kepuasan kinerja pegawai di RSUD I.A Moeis Samarinda. Jurnal Sains dan Manajemen, 13(1). https://doi.org/10.31294/evolusi.v13i1.7966
Erinaputri, N., Listiani, R., Pramudyawardani, F. D., & Istanti, N. D. (2023). Peran puskesmas untuk mencapai universal health coverage di Indonesia. Jurnal Medika Nusantara, 1(2), 190–199. https://doi.org/10.59680/medika.v1i2.310
Orgambídez, A., Almeida, H., & Borrego, Y. (2022). Social support and job satisfaction in nursing staff: Understanding the link through role ambiguity. Journal of Nursing Management, 30(7), 2937–2944. https://doi.org/10.1111/jonm.13675
Pane, P., et al. (2020). Pengaruh pembangunan infrastruktur kesehatan, pendidikan, dan jumlah penduduk terhadap pertumbuhan ekonomi.
Prahaski, N., & Dharma, B. (2024). Pengaruh kompensasi dan ketidakpastian pekerjaan terhadap loyalitas karyawan dengan job satisfaction sebagai variabel intervening. Jurnal Manajemen Terapan dan Keuangan, 13(03). https://doi.org/10.22437/jmk.v13i03.36933
Putri, H. (2018). Hubungan antara komunikasi interpersonal dengan kepuasan kerja pada perawat di RSUD Muhammad Sani Kabupaten Karimun (Skripsi, Fakultas Psikologi, Universitas Medan Area).
Pemerintah Aceh. (2024). Keputusan Gubernur Aceh tentang penetapan Upah Minimum Provinsi Aceh tahun 2025. Banda Aceh, Indonesia: Pemerintah Aceh.
Rachmawati, D. (2024). Pengaruh hubungan interpersonal, stres kerja, dan kondisi lingkungan kerja terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi.
Ramli. (2018). Pengaruh kompensasi terhadap kepuasan kerja.
Rizki, M., Nophiyani, N., Saputra, E. K., & Abriyoso, O. (2022). Pengaruh beban kerja terhadap kepuasan kerja pegawai Puskesmas Kawal Kabupaten Bintan. Aksara, 8(2). http://dx.doi.org/10.37905/aksara.8.2.1469-1478.2022
Sabirina, E., & Rozaq. (2023). Pengaruh job insecurity terhadap employee performance melalui procedural justice. https://doi.org/10.26740/jim.vn.p694-705
Safira, M. (2022). Pengaruh gaji, kondisi kerja, dan komitmen organisasi terhadap kepuasan kerja karyawan pada PT PLN (Persero) Unit Induk Distribusi Aceh. https://jurnal.serambimekkah.ac.id/index.php/kimfe/article/view/2260/1801
Slanika, E. E., & Supiyadi, D. (2025). Pengaruh pengembangan karir, kompensasi, dan kepuasan kerja terhadap loyalitas karyawan. Journal of Information System, Applied, Management, Accounting and Research, 9(2).
Sari, E., Ani, M. J., & Sari, I. P. (2022). Pemberdayaan puskesmas sebagai sarana peningkatan derajat kesehatan masyarakat di gampong sungai pauh tanjung kota Langsa. Abdikan, 1(3), 414–420. https://doi.org/10.55123/abdikan.v1i3.847
Wahyuni, S., Lestari, N. D., & Syahrizal, D. (2021). Komunikasi para pemberi perawatan profesional dalam membangun kolaborasi interprofesional di Rumah Sakit Meuraxa, Banda Aceh. Jurnal Administrasi Kesehatan Indonesia, 9(2), 110–123. https://doi.org/10.20473/jaki.v9i2.2021.110-123
Xie, W., Chen, L., Feng, F., et al. (2021). The prevalence of compassion satisfaction and compassion fatigue among nurses. International Journal of Nursing Studies, 120. https://doi.org/10.1016/j.ijnurstu.2021.103973
Yusuf, Y., Jusni, & Nurqamar, I. F. (2024). Pengaruh konflik peran ganda, beban kerja, dan lingkungan kerja pada karyawan wanita terhadap stres kerja. Peradaban Journal of Economic and Business, 3(1). https://doi.org/10.59001/pjeb.v3i1.157
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Muhammad Zaki Aurian Zaki
This work is licensed under a Creative Commons Attribution 4.0 International License.
Hak cipta pada setiap artikel adalah milik penulis.
Penulis mengakui bahwa SEHATRAKYAT (Jurnal Kesehatan Masyarakat) sebagai publisher yang mempublikasikan pertama kali dengan lisensi Creative Commons Attribution 4.0 International License.
Penulis dapat memasukan tulisan secara terpisah, mengatur distribusi non-ekskulif dari naskah yang telah terbit di jurnal ini kedalam versi yang lain, seperti: dikirim ke respository institusi penulis, publikasi kedalam buku, dan lain-lain. Dengan mengakui bahwa naskah telah terbit pertama kali pada SEHATRAKYAT (Jurnal Kesehatan Masyarakat).
